Job Description

Our Account Representative are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.

Upon joining our goal-driven, energetic team, the Account Representative will receive two weeks of intensive hands-on training to become a resident expert in

• The products and services available
• Houston market demographics
• Consultative sales techniques
• Account activation, delivery methods, and installation details
• Proper compliance procedures and handling of confidential customer information
• And more!

The training does not stop there either! Our firm is extremely passionate about ongoing personal and professional development, which is why we actively participate in virtual networking sessions, attending conferences from industry-leading executives, and daily practice scenarios.

As our Account Representative , you will use a lead-based system to meet with customers. The primary objective of each customer interaction is to greet, qualify, recommend, and close, so our Customer Support & Sales Associate must be hospitable, professional, understanding, and active listeners. You will also

• Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines
• Be encouraged to evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, etc.
• Work with fellow Account Representative team members within the customer service department to set attainable customer outreach and acquisition targets
• Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client

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