Job Description

Job Title: Video Conference Support

Location: Wayzata, MN 55391

Pay Rate: $26/hr on W2

Duration: 06+ Months (Possibility of Extension)

Must-Have (Technical/Behavioral)

• Maintain enterprise-grade video conferencing solutions (Zoom, Microsoft Teams, Webex, etc.).
• Use Teams Admin Center and similar tools to support environment health and meeting needs.
• Use Zoom tools to support meetings and meeting rooms.
• Oversee operations of hybrid meetings, webinars, and virtual events, ensuring seamless execution across time zones.
• Act as an escalation point for complex technical issues during live events and high-profile meetings.
• Collaborate with IT, Facilities, and Security teams to optimize AV infrastructure and ensure compliance with organizational standards.
• Manage vendor relationships for AV hardware, software, and support services.
• Develop and enforce SOPs for video conferencing support, troubleshooting, and preventive maintenance.
• Train clients on best practices and new technologies.
• Monitor system performance and user feedback to drive continuous improvement.
• Stay current with industry trends and recommend upgrades or new tools to enhance user experience.

Good-to-Have

• Knowledge of Polycom and client.
• Exposure to reporting initiatives.

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