Customer Service Representative Job at Best Friends Pet Care, San Juan Capistrano, CA

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  • Best Friends Pet Care
  • San Juan Capistrano, CA

Job Description

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Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with wow service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.

We are an employee?owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast?to?coast and have been in business for 30 years. If you are looking for a company in which you can learn and grow, our countrywide, well?established pet care facility may be the perfect place for you!

Benefits


  • Health, dental, vision, life insurance, STD/LTD, 401(k) with company matching
  • ESOP Employee Stock Ownership Plan (100% company paid)
  • Paid vacation
  • Pet supply and service discounts and more


Responsibilities
  • Lead main lobby operations: check?ins, check?outs, guest visits, tours, and answering general questions
  • Answering and handling calls in a professional manner
  • Maintain cleanliness of the lobby and guest areas
  • Scheduling and file maintenance
  • Data entry


Essential Job Functions
  • Welcome both human and pet guests
  • Identify animal body language and behavior
  • Follow safe handling procedures
  • Check pets in and out, escorting them to and from their rooms while providing excellent customer service
  • Takes reservations over the phone
  • Collaborate with team members and communicate with management


Qualifications
  • Love of animals
  • Professional manner at all times
  • Ability to work evenings, weekends and holidays
  • Lift/carry at least 40 pounds
  • Stand/walk for eight hours a day
  • Work in fast?paced environment
  • Work on computer system
  • Handle dogs on leashes and work in environment with disinfectants, animal dander and excretions


Required Education
  • High School Graduate or Equivalent
  • At least 1 year of professional animal experience


Job Details
  • Seniority level: Entry level
  • Employment type: Full?time
  • Job function: Other
  • Industry: Pet Services


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Job Tags

Full time, Afternoon shift,

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