Job Description

Customer Support Representative | Growing FinTech

Are you passionate about making a real social impact while building your career in a dynamic, high-growth tech environment? Were working with a market leader in the Flexible Pay space, founded on a social charter, and dedicated to improving the financial well-being of frontline workers across the USA.

Over three million people use this award-winning financial super-app to choose when they're paid, track earnings, save money, and access fairer financial services.

This business have just partnered with one of the USA's largest employers and are looking to hire six enthusiastic individuals to join their expanding US headquarters in Arlington, VA. This is a launchpad role for an entry-level to early career professional who wants to grow with the business.

Role and Responsibilities:

You will be the vital link between the product and the users, ensuring they have an exceptional experience with the app.

• Communicate effectively and promptly with a variety of customers, always maintaining a positive and empathetic attitude.
• Become a product expert, knowing the financial well-being super-app inside and out to expertly answer customer inquiries.
• Demonstrate strong problem-solving skills, think on your feet, and take the initiative to resolve issues.
• Handle technical escalations, reproduce issues, and collaborate closely with the engineering team for resolution.
• Work cross-functionally with customer success and other departments to deliver efficient and meaningful support.

What We're Looking For:

This role is ideal for individuals seeking their first or second job, with a strong enthusiasm and eagerness to learn and the company will look at individuals from 0 (i.e. grads) to 18 months of support experience (this isn't a mid/snr role). Any prior experience in telephony (call-based jobs), FinTech, SaaS, or a call centre environment would be highly beneficial as will experience in a financial regulated environment.

A proactive interest in technology, dedication to an optimal product experience, and a professional, quiet place of residence for occasional remote work.

This is primarily an office-based role, requiring you to work from the Arlington, VA office (3-4 days a week / 1-2 remote).

Benefits:

• Equity: You will be eligible for an equity allocation tied to the funding round
• Health and Wellness: 100% employer-paid health, dental, and vision benefits for the employee. A free subscription to Calm to help you achieve Zen Mastery and switch off.
• Time Off: 10 days of vacation, increasing to 15 days after one year of service, plus federal holidays and flexible time off for any ad-hoc childcare/family/caring needs.
• Financial Future: A 401K program and generous paid parental leave (12 weeks paid Maternity Leave and 2 weeks paid Paternity Leave for employees with over 12 months service).
• Career Growth: This role is a launchpad. You can progress to Senior Support Representative and Support Lead. Progression into Tech Ops/Engineering is fully supported and encouraged.

This is a great chance for a personable, friendly and driven person to join a hugely profitable and growing business with a ground-breaking product. If this sounds of interest, please do apply!

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