Job Description

About the Role

The TSR Administrator is the operational backbone of our sales organization. This role serves as the “nerve center” of sales operations, driving efficiency, communication, and execution across sales, canvassing, production, and executive leadership. The ideal candidate is highly organized, proactive, and thrives in a fast-paced, performance-driven environment.

This position plays a critical role in maintaining pipeline integrity, supporting field teams, driving reporting accuracy, and ensuring exceptional customer experience.

Key Responsibilities

Customer & Client Support

• Handle inbound calls, emails, and appointment scheduling
• Act as liaison between clients, staff, and leadership
• Deliver outstanding first-contact customer service

Sales & Marketing Support

• Assist with preparing proposals, presentations, and CRM updates
• Support marketing campaigns, events, and community outreach
• Track KPIs and sales performance data

Sales Operations & Pipeline Hygiene

• Assign leads and maintain clean handoffs between departments
• Conduct daily follow-ups and enforce the “Next Step Rule”
• Qualify canvassing leads for payment processing

Warranty & Mailer Coordination

• Process and track warranty paperwork and compliance documentation
• Execute outbound mailers for marketing campaigns and customer communications
• Track responses and maintain organized documentation

Administrative & Office Management

• Maintain organized filing systems, office supplies, and equipment
• Support onboarding, HR tasks, and team communications
• Execute special projects and cross-department initiatives

Field Support & Reporting

• Keep CRM updated with job progress, approvals, and notes
• Prepare resources for presentations and track materials

Qualifications

• 2+ years in sales administration, operations, or office management
• Strong CRM and organizational skills
• Detail-oriented with excellent communication and customer service
• Self-starter who thrives in a fast-paced, results-driven environment

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