Job Description

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Work type: Staff
Senior management: College of Science
Department: Chemistry
Location: Blacksburg, Virginia
Categories: Information Systems / Technology

Job Description

The Department of Chemistry seeks a highly skilled and motivated individual to design, manage, and maintain the department's infrastructure, encompassing hardware, software, and instrumentation support. The primary focus will be on supporting Windows-based systems, with some assistance for Mac environments. The role also requires expertise in instrument control systems and data acquisition systems that are essential for the department's research and teaching mission.

Key responsibilities include providing on-site technical support to faculty, students, and staff; managing desktop and laptop computers; configuring and maintaining instrument interfaces; and ensuring compliance with IT security and safety standards. The individual will work independently and coordinate with other members of the Chemistry Department IT team to meet all computing and laboratory technology needs.

This position is crucial to the department's IT operations. As the primary on-site technology support resource, this individual represents IT services within the Chemistry Department, influencing the positive perception of our clients. Providing exceptional service-oriented support is a vital part of success in this role. The ideal candidate will possess solid technical knowledge and proficiency, demonstrate a strong commitment to improvement and teamwork, exhibit good follow-up and communication skills, and show professional respect for all clients, team members, and partners

Required Qualifications

• Demonstrated knowledge and advanced hands-on experience with Windows operating system configuration, deployment, and troubleshooting in an educational, office, or enterprise setting.
• Experience managing and administering desktop and laptop endpoints, including hardware installation, replacement, repair, and software deployment.
• Knowledge of IT security issues and ability to implement security practices to satisfy university requirements and best practices.
• Demonstrated experience with instrument control systems, data acquisition systems, or laboratory equipment interfaces.
• Ability to understand computer hardware, software, networks, and operating systems, and ability to configure systems to work effectively and reliably.
• Ability to troubleshoot complex technical problems methodically and implement solutions with minimal oversight.
• Excellent communication skills to interact effectively with clients of varying technical knowledge, addressing their needs and concerns professionally.
• Ability to work independently and collaboratively in a team environment with a team-centric mindset.
• Strong time management and prioritization skills to handle competing support requests and tasks.
• Ability to maintain professional demeanor and diplomacy in times of high volume or difficult situations.
• Demonstrated ability to create and maintain detailed documentation.

Preferred Qualifications

• Bachelor's degree in a technical computer-oriented field or related certifications, or equivalent experience.
• Experience with Active Directory user provisioning, group management, and troubleshooting, including Group Policy administration.
• Working knowledge of Mac operating system support and troubleshooting.
• Knowledge of endpoint management tools and configuration management platforms (Microsoft Endpoint Configuration Manager, InTune, Jamf, or similar).
• Experience in an academic or research environment.
• Familiarity with specialized scientific instrumentation (mass spectrometers, NMR systems, chromatography equipment, etc.).
• Experience with remote support delivery to distributed locations.
• Demonstrated supervisory or mentoring experience, or willingness to supervise and train other IT support staff.
• Experience with IT service ticketing and knowledge management systems.

Pay Band

5

Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Regular

Salary Information

Commensurate with experience

40 - exempt position

Review Date

12/15/25

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands?on, transdisciplinary approach to preparing scholars to be leaders and problem?solvers. A comprehensive land?grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Leslie Cherry-Marshall at lmcherry@vt.edu during regular business hours at least 10 business days prior to the event.

Advertised: December 1, 2025
Applications close: Open until filled

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