Training And Quality Manager Job at DC Global Talent Inc., Miami, FL

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  • DC Global Talent Inc.
  • Miami, FL

Job Description

Job Description

Quality and Training Manager – LQA Standards

Caribbean

Position Overview

We are seeking a Quality and Training Manager with proven experience in a Forbes Travel Guide–rated luxury hotel . This role owns the end-to-end quality journey, ensuring brand excellence, LQA compliance, and Forbes standards are not just met, but embedded into daily operations.

This is a hands-on leadership role for a detail-obsessed professional who lives and breathes luxury service, continuous improvement, and high-performance culture.

Forbes experience is mandatory. No exceptions.

Key Responsibilities

Quality & Standards

  • Lead and manage all LQA and Forbes Travel Guide standards across the property
  • Conduct regular internal audits, gap analyses, and service evaluations
  • Drive corrective action plans and follow-up to ensure sustained compliance
  • Act as the property lead for Forbes inspections and LQA assessments
  • Maintain SOPs aligned with the luxury brand, LQA, and Forbes requirements

Training & Development

  • Design and deliver structured training programs aligned with the Forbes service culture
  • Coach department heads and line teams on luxury service behaviors and brand storytelling
  • Embed service excellence through onboarding, refresher training, and leadership workshops
  • Track training effectiveness through KPIs, guest feedback, and audit results

Guest Experience & Culture

  • Champion a guest-centric, luxury-driven mindset across all departments
  • Analyze guest feedback, Forbes reports, and quality data to drive improvements
  • Partner with Operations and HR to reinforce accountability and service consistency

Job Tags

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